How to track your order
Where to find your tracking link
As soon as your order leaves our warehouse, we send you a shipping confirmation email with a tracking link. Click it to follow your parcel from the Netherlands to your door.
You can also track your order from this Help Center. Select Track order at the top of the page and sign in with the email address you used to place your order.
Your orders are listed in your account too, under Orders.
I have not received a tracking email
Check your spam or junk folder first — shipping confirmations sometimes end up there.
If your order was placed after 1pm CET, or over a weekend or public holiday, it may not have shipped yet. Orders placed before 1pm CET on a business day ship the same day. Everything else ships on the next business day.
My tracking has not updated
Tracking information can pause for a day or two without anything being wrong. This is most common when your parcel is in transit between countries or waiting to clear customs. The parcel is moving, even when the tracking page is not.
If your tracking has not moved for several days, or your delivery window has passed, see our article on what to do if your package is delayed.
Who is delivering my order?
Depending on your destination and the size of your order, we ship with Canada Post, UPS or FedEx. Your tracking link will take you to the carrier handling your parcel.
All our deliveries require a signature, so make sure someone is available to receive your parcel.
Still have a question? Contact our team and one of our formula experts will be happy to help.