Orders & Shipping
Everything you need to know about ordering, shipping, tracking and delivery at My Organic Formula — including import duties, payment methods and what to do if something goes wrong.
How to ensure safe delivery
Formula is precious cargo. Here is how we protect your delivery, and what you can do to make sure it arrives in good condition.
What to do if your package arrives damaged
A dented tin, a broken seal, or a parcel that has been through the wars. Here is what to do — and what not to use.
What to do if your package is delayed
Your delivery window has passed, or tracking has gone quiet. Here is when to wait, and when to get in touch.
Can I change my order or shipping address after placing it?
Ordered the wrong thing, or spotted a typo in your address? Here is what you can still change, and how quickly you need to be.
How to track your order
Where to find your tracking link, and what the tracking statuses mean.
Returns & refund policy
We do not accept returns — but if something is wrong with your order, we will make it right. Here is how.
Discounts, bundles & store credit
How to save on your order — bundle discounts, subscriber savings, discount codes and store credit.
Payment methods accepted
Which payment methods we accept, and what to do if your payment does not go through.
Import duties & unexpected fees
All our orders ship DDP: taxes and import duties are settled upfront. What you pay at checkout is what you pay in total — nothing is owed on delivery.
Shipping times by country
When your order ships, how long it takes to arrive, and what shipping costs — wherever you are in the world.